Man with Van Camden Town Privacy Policy
This Privacy Policy explains how Man with Van Camden Town collects, uses, stores and protects personal data relating to customers and prospective customers in the Camden Town area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Man with Van Camden Town customers and service users located in the Camden Town area, including anyone who contacts us to request information or a quotation.
Data Controller
Man with Van Camden Town is the data controller in respect of the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of the processing of your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.
Personal Data We Collect
We may collect and process the following categories of personal data when you contact us, request a service, or otherwise interact with Man with Van Camden Town:
Identification and contact details, such as your name, postal address, service address, and general location within the Camden Town area.
Communication details, such as your preferred contact methods and the content of your communications with us, including requests for quotations, bookings, and customer service queries.
Service details, such as details of the move or transport you require, collection and delivery addresses, property access information, items to be moved, dates and times of services, and any special instructions you give us.
Billing and payment details, such as the amount charged, payment status, and relevant transaction references. We do not store full payment card details when third party payment providers are used.
Technical and usage information, such as basic device or browser information, log data, and information generated when you use any online forms, quotation tools, or digital communication channels we provide.
Any other information you voluntarily provide to us, for example feedback, reviews, or responses to customer satisfaction enquiries.
Lawful Bases for Processing
We only process personal data where we have a lawful basis under applicable data protection laws. The main lawful bases we rely on are:
Contract. We process your personal data when it is necessary to enter into or perform a contract with you, for example to provide man and van services, issue quotations, manage bookings, and handle payments.
Legal obligation. We process certain personal data where necessary to comply with our legal obligations, for example record keeping, accounting, tax and responding to lawful requests from authorities.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, preventing fraud, maintaining security, and handling customer queries and complaints.
Consent. In limited cases we may rely on your consent, for example where it is required for specific forms of marketing communication. When we rely on consent, you may withdraw it at any time, and this will not affect the lawfulness of processing carried out before consent was withdrawn.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide and manage our services, including responding to enquiries, preparing quotations, planning moves, carrying out collections and deliveries, and managing bookings and schedules.
To communicate with you, such as confirming bookings, notifying you of changes or delays, responding to questions, and providing customer support before, during and after your move or transport service.
To manage payments and billing, including issuing invoices, processing refunds where applicable, and maintaining financial records.
To operate, maintain and improve our business, including training staff, monitoring service quality, and analysing how our services are used so that we can enhance efficiency and customer experience.
To keep appropriate records of our interactions with you, including documentation regarding the services we have provided, in order to handle any issues or disputes and to demonstrate compliance with legal requirements.
To protect our rights, property and safety, and those of our customers and third parties, which may include detecting and preventing fraud or misuse of our services.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy, always in accordance with data protection law.
Service providers and data processors. We may engage third party companies to help us deliver our services, such as payment processors, accounting or administrative service providers, information technology and hosting providers, and companies that supply routing, scheduling or communication tools. These providers act as data processors and only process your personal data on our documented instructions and for specified purposes. They are contractually required to keep your data secure and confidential.
Professional advisers. We may share personal data with professional advisers such as accountants, auditors, or legal advisers where reasonably necessary to obtain advice or protect our legal interests.
Authorities and law enforcement. We may need to disclose personal data to regulatory, tax or law enforcement authorities where we are legally required to do so or where disclosure is necessary to protect our rights, your safety or the safety of others.
In all cases, we only share the minimum amount of data necessary for the relevant purpose and ensure that appropriate safeguards are in place.
Data Transfers
Our services are focused on customers in the Camden Town area and we aim to store and process personal data within the United Kingdom or the European Economic Area wherever possible. If we ever need to transfer personal data to a country outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protection, in order to ensure that your personal data remains protected to a standard essentially equivalent to that in the United Kingdom.
Data Retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements.
In practice this means that identification, contact and service data relating to your booking or completed move may be kept for a number of years in line with limitation periods for legal claims and statutory retention requirements for financial and tax records.
Where personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be associated with an identified or identifiable person.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures may include physical security for any paper records, access controls for electronic systems, staff training on data protection responsibilities, and procedures for dealing with suspected data breaches. While no system can be completely secure, we work to ensure that the level of protection applied is appropriate to the risks involved.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Camden Town customers and service users in the Camden Town area, subject to certain conditions and exemptions. Your rights include:
Right of access. You have the right to request confirmation of whether we process your personal data and, if so, to obtain a copy of that data together with certain related information.
Right to rectification. You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or updated.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent and there is no other lawful basis for processing.
Right to restriction. You may request that we restrict the processing of your personal data in certain circumstances, for example while we verify its accuracy or assess an objection you have raised.
Right to object. You have the right to object to processing that is based on our legitimate interests, including profiling based on those interests. We will stop processing your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is required for the establishment, exercise or defence of legal claims.
Right to data portability. In certain circumstances, you have the right to receive the personal data you provided to us in a structured, commonly used and machine readable format and to request that we transmit that data directly to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before it was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your personal data has been processed in a way that does not comply with data protection law.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection practices. Any updated version will be made available to you and will apply from the date it is issued. We encourage you to review this Privacy Policy periodically to stay informed about how we process and protect your personal data.
If you have any questions about this Privacy Policy or how Man with Van Camden Town processes your personal data, you can contact us using the details provided on our customer communication materials or service documentation.
