Man with Van Camden Town Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Camden Town provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Service means any removal, collection, delivery, packing, loading, unloading, or associated services provided by us.
1.2 Vehicle means any van or other vehicle used by us to provide the Service.
1.3 Premises means the property, address, building, or site from or to which the Service is provided, including access roads, driveways, and common areas.
1.4 Goods means any items, belongings, furniture, equipment, or materials that you ask us to handle, transport, or otherwise deal with as part of the Service.
1.5 You and your mean the customer who books or uses the Service, including any person acting on their behalf or with their authority.
1.6 We, us, and our mean the operator of Man with Van Camden Town providing the Service.
2. Scope of Service
2.1 We provide man and van removal services, including the loading, transport, and unloading of Goods, and where agreed, limited packing or dismantling and reassembly services.
2.2 Unless expressly agreed in writing in advance, our Service does not include storage, specialist installation, plumbing or electrical disconnection, or reconnection of appliances, nor does it include the movement of dangerous or prohibited items.
2.3 Our Service is intended for domestic and light commercial removals and collections within our operating area. We may agree to travel outside our usual service area by prior arrangement.
3. Booking Process
3.1 Bookings may be made by you through our accepted booking channels. A booking is not confirmed until we have acknowledged it and agreed a date, time, and estimated duration for the Service.
3.2 When making a booking, you must provide accurate and complete information, including:
a. Collection and delivery addresses, including details of parking and access
b. Approximate volume, nature, and description of the Goods
c. Any heavy, oversized, fragile, or high-value items
d. Floor levels, lift availability, or restricted access such as narrow staircases
e. Any time restrictions, loading restrictions, or special requirements.
3.3 The quotation we provide is based on the information you supply. If the information proves to be incomplete or inaccurate, we reserve the right to amend the price, add reasonable additional charges, or, in serious cases, refuse to carry out part or all of the Service.
3.4 Bookings are subject to availability. We reserve the right to decline a booking at our discretion.
4. Quotations and Pricing
4.1 Quotations may be given as a fixed price or on an hourly rate basis. The type of quotation will be stated at the time of booking.
4.2 Where a fixed price is given, it is based on the details provided by you and on normal conditions of access, loading, and traffic. Additional charges may apply where:
a. There are unexpected delays beyond our control
b. Access is significantly more difficult than described
c. There are more Goods than stated at the time of booking
d. Waiting time is incurred due to your actions or omissions.
4.3 Where an hourly rate is agreed, the chargeable time starts from the time the Vehicle and crew arrive at the first Premises and ends when unloading is completed at the final destination, including any waiting time or additional stops requested by you.
4.4 Additional charges may apply for:
a. Extra crew members
b. Long carries or excessive stair work
c. Dismantling or reassembly of furniture
d. Out-of-hours or weekend work, where applicable
e. Congestion, toll, parking, or permit fees.
5. Payments
5.1 Unless otherwise agreed in advance, payment for the Service is due on completion of the work on the same day.
5.2 We accept payment by the methods we specify from time to time. You are responsible for ensuring that the chosen payment method is valid and has sufficient funds.
5.3 For some bookings, particularly larger moves or longer journeys, we may require a deposit or part payment in advance to secure the booking. Any such requirement will be notified to you at the time of booking.
5.4 If payment is not made when due, we reserve the right to:
a. Charge reasonable interest and administrative fees on overdue amounts
b. Retain Goods in our possession until full payment is received
c. Cancel or suspend any further services.
5.5 All charges are stated in pounds sterling unless otherwise specified. Any applicable taxes or statutory charges will be clearly identified where required by law.
6. Cancellations and Changes
6.1 You may cancel or request to change a booking by contacting us through the same channel used to make the booking or another agreed method.
6.2 Where you cancel more than 48 hours before the agreed start time, any deposit paid may be refunded at our discretion, subject to any reasonable administrative costs.
6.3 Where you cancel within 48 hours of the agreed start time, we may retain part or all of any deposit paid and may charge a cancellation fee to cover costs and loss of opportunity.
6.4 If you are not present or not ready to proceed at the agreed time and location, this may be treated as a late cancellation, and waiting or cancellation charges may apply.
6.5 We may cancel or postpone a booking in cases of severe weather, vehicle breakdown, staff illness, safety concerns, or other circumstances beyond our reasonable control. In such cases, we will seek to rearrange the Service at a mutually convenient time. Our liability will be limited to the return of any deposit paid for the cancelled booking or rebooking the Service, and we will not be liable for any consequential loss.
7. Your Responsibilities
7.1 You are responsible for:
a. Ensuring that the Goods are properly packed, secured, and ready for transport, unless we have agreed to provide packing services
b. Ensuring adequate and safe access for our Vehicle and crew at all Premises
c. Obtaining any necessary permissions, permits, or authorisations for parking, loading, or access
d. Being present or appointing an authorised representative at both collection and delivery locations.
7.2 You must not present for removal or transport any Goods that are hazardous, illegal, perishable (unless agreed), or otherwise prohibited by law or regulation. This includes, without limitation, explosive, flammable, or toxic substances, and any items in breach of waste or environmental rules.
7.3 You should remove and keep with you important documents, jewellery, cash, and other small valuables. We will not be responsible for such items unless we have specifically agreed to handle them.
7.4 You are responsible for ensuring that any appliances and equipment are properly disconnected before the Service, unless we have expressly agreed otherwise.
8. Access, Parking, and Delays
8.1 You must ensure that there is suitable parking for our Vehicle at both collection and delivery locations. Any parking restrictions, permits, or potential issues must be notified to us when booking.
8.2 You are responsible for any parking charges or fines incurred as a direct result of your instructions, inadequate information, or failure to arrange suitable parking.
8.3 We will make reasonable efforts to arrive at the agreed time, but time is not of the essence. We are not liable for delays caused by traffic, roadworks, accidents, weather, or other factors beyond our reasonable control.
8.4 If delays occur due to circumstances under your control, such as failure to provide access or Goods not being ready, we may charge waiting time at our standard rates.
9. Liability for Loss or Damage
9.1 We will take reasonable care in handling and transporting your Goods. However, our liability is subject to the limitations set out in this clause.
9.2 We will not be liable for loss or damage to Goods unless it is caused by our negligence or breach of contract. In no event will we be liable for:
a. Pre-existing damage or wear and tear
b. Damage resulting from inadequate packing undertaken by you or a third party
c. Damage to items that are inherently fragile or not suitable for transport
d. Loss of data or records in any form
e. Consequential loss, loss of profit, or loss of opportunity.
9.3 Our total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable amount, having regard to the value of the Goods and the price paid for the Service. If you wish to declare a higher value and seek enhanced liability cover, this must be discussed and agreed with us in advance, and additional charges may apply.
9.4 We will not be liable for loss or damage where:
a. Goods have been packed or secured by you, and the damage is caused by defective or inadequate packing
b. Items require specialist handling or equipment that we have not agreed to provide
c. You, your representative, or another third party assists with loading or unloading and damage occurs during such assistance.
9.5 Any visible loss or damage must be reported to us as soon as reasonably possible, ideally at the time of delivery. Any claims must be submitted within a reasonable time, with evidence of the damage and proof of value. We may reject claims made after an excessive delay.
10. Damage to Premises
10.1 We will exercise reasonable care to avoid damage to Premises while performing the Service. However, we shall not be liable for:
a. Damage resulting from your request to move Goods that cannot reasonably be moved without risk of damage to Premises or Goods
b. Normal wear and tear to floors, walls, or doorways where large or heavy items must be moved through restricted spaces.
10.2 Any damage to Premises must be noted as soon as reasonably possible and brought to our attention. We reserve the right to inspect and, where appropriate, arrange for repair or compensation, subject to our overall liability limits.
11. Waste and Environmental Regulations
11.1 We are not a waste disposal company. We will not remove, transport, or dispose of waste, rubbish, or materials in breach of environmental or waste regulations.
11.2 Where we agree to remove unwanted items, this will be limited to lawful transport and may require that you have arranged appropriate disposal with a licensed facility or provider.
11.3 You must not present for collection any hazardous or controlled waste requiring special licences or permits, including but not limited to chemicals, asbestos, medical waste, or similar materials.
11.4 If you instruct us to handle items that are later found to be in breach of waste or environmental rules, you will be responsible for any resulting costs, penalties, or liabilities incurred by us.
12. Insurance
12.1 We may maintain insurance appropriate for our operations and legal obligations. However, it remains your responsibility to ensure that you have adequate insurance for your Goods during the move.
12.2 You are advised to check any existing home or business insurance policies to confirm whether your Goods are covered during removal and transit, and to arrange additional cover if required.
13. Exclusions and Limitations
13.1 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited by law.
13.2 Subject to clause 13.1, our total aggregate liability to you in respect of all losses arising under or in connection with the Service, whether in contract, tort, or otherwise, shall not exceed a sum proportionate to the price paid for the Service and the value of the affected Goods.
13.3 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of use, loss of business, or loss of opportunity, arising out of or in connection with the performance of the Service.
14. Complaints
14.1 If you are dissatisfied with any aspect of the Service, you should notify us as soon as possible so that we have an opportunity to address the issue.
14.2 Complaints should be made in a clear and detailed manner, providing dates, locations, a description of the issue, and any supporting evidence such as photographs.
14.3 We will aim to respond to complaints within a reasonable period and will work with you to seek a fair and practical resolution where appropriate.
15. Data Protection and Privacy
15.1 We will collect and use your personal information only as necessary to manage bookings, provide the Service, process payments, and communicate with you.
15.2 We will handle your information in accordance with applicable data protection laws and will take reasonable steps to keep it secure.
15.3 Your details will not be sold to third parties. We may share necessary information with service providers or authorities where required to perform the Service or comply with legal obligations.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service.
17. General Provisions
17.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
17.2 Our failure or delay in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
17.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the Service and supersede any prior understanding or arrangement, whether written or oral.
17.4 We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
